Frequently asked questions from prospective Storegate customers

Are you ready to make the move to Storegate and our Swedish cloud service? Great to hear! We take care of your information and store all files under Swedish law, which makes it significantly easier for you to comply with the GDPR. In addition, you are offered Swedish support for the entire solution and you get a service with full control of the company’s files. Very good.

We have collected 10 frequently asked questions from prospective Storegate customers.

1. Where is my information stored that I have in your cloud service?
   All information is transferred in encrypted form and stored on duplicated server environments in Swedish data centers with the highest security. Your files are only accessible to you and you retain sole ownership of the stored information. The equipment is owned by Storegate and the data centers are located in Sweden.
2. Can I share and collect files securely even outside my own organization?
   Of course you can. Our cloud service has a built-in file sharing service where you can share folders or files both internally and externally using a public link. You decide who sees what and whether you want to protect the sharing with BankID or password.
3. How many users can have the service?
   In principle, as many as you like. You, as a company, set the limit on how many users should have access to the service. Storegate Solo includes 1 user and Storegate Multi starts from 3 users and can be expanded according to your needs. You can also talk to us about corporate agreements with customized solutions.
4. What login methods are offered?
   You can log in with a username and password, as well as using two-step verification and BankID. As an administrator, you can also decide which login method should apply to all employees who also use Storegate. For larger organizations, we offer login via Entra ID and/or through Entra ID Connect forADFS.
5. How can I access my stored information?
   If you want to work on your files or upload more information to Storegate, you can either do so via your browser, explorer or mobile phone. If your company uses Office programs, you can edit and create new documents directly via your local Word program. We also offer downloadable services such as Storegate CloudFolder and Storegate Sync.
6. As an administrator, do I have traceability in the system?
   All company accounts have an event log that allows you to see at individual level who has done what. The event log can be accessed via the web or by downloading a file in CSV format.
7. Can I control which permissions users should have?
   Absolutely. The administrator is responsible for creating users and groups for your departments such as finance, marketing, etc. You then choose who should have access to which folder, as well as read and write permissions. The company can simply create different groups and give users access based on the desired folder structure. In addition, administrators can also share responsibility by making users sub-administrators. Read more about this here.
8. Does Storegate write personal data agreements?
   What we do. A pub agreement is needed when you, as a customer, are going to process personal data on behalf of someone else in another service. The purpose of the agreement is to ensure that the processing is done in accordance with the Personal Data Act.
9. Is your company’s information protected from foreign legislation?
   You don’t have to worry about foreign legislation and its possible impact, or the risk of your data being shared to third countries when you store information with us. We provide data centers within Sweden and by using a Swedish cloud service that is subject to Swedish law, it will also be easier for you to comply with GDPR.
10. Can I try the service for free?
    As a business customer, you can try all our services and subscriptions free of charge for 14 days by clicking on the “Try for free” button on the homepage www.storegate.se, not even payment details are required.

We hope that you have found the information you were looking for. If you have any further questions, you are more than welcome to contact Storegate Support. They always have good answers to our customers’ questions – Hope you take the step to our Swedish cloud service!